Quality Policy

At Sel, our quality policy is built on keeping customer satisfaction at the highest level and managing customer feedback effectively, while taking into account the needs and expectations of all our stakeholders.

We focus on continuous improvement in the quality of our products and services, and we meet the requirements of the ISO 9001 Quality Management System to keep that improvement sustainable. As an integral part of our business, we are committed to:

• Setting our aims and objectives, monitoring them regularly and improving continuously;
• Putting customer satisfaction at the centre of everything we do in relation to our products and services;
• Complying with all legal and other requirements arising from our national and international obligations;
• Developing innovative solutions that minimise the environmental impact of all our operations, in line with sustainability principles and in the fight against climate change;
• Creating value for all our stakeholders through environmentally friendly technology;
• Making the most efficient use of the four cornerstones of production: people, machines, materials and methods;
• Following developments in our industry closely, guided by quality and efficiency, making continuous improvements and planning our work with risks and opportunities in mind;
• Giving our employees all the training they need to sustain the quality culture set out in this policy and to achieve our objectives;
• Working with our suppliers on the basis of mutual trust;
• Measuring customer satisfaction in our after-sales services on an ongoing basis, understanding our customers' needs and expectations, and resolving their requests openly, transparently and quickly;
• Contributing to the national economy by continually growing our business;
• Being an exemplary organisation that respects the community and the environment around us;
• Providing the resources our activities require.